Patient's perception towards Quality Nursing Care

Abstract

Background: Quality nursing care remains an important role for patients because nurses are involved in almost every aspect of client’s care in hospital. Nurses interact with patients more often than any other health care personnel in a hospital. Patients express their requirements in terms of what they need, want, prefer, expect and demand with respect to the nursing service they receive. The main objective of this study was to identify the Patient’s Perception towards Quality Nursing Care.

Methods: A descriptive quantitative and qualitative research design was adopted; study areas were Bir-hospital and Tribhuvan University Teaching Hospital (TUTH). Non probability purposive sampling technique with semi structured interview questionnaire including Likert Scale was used to collect the data. Descriptive and inferential statistics were used for analysis.

Results: Overall perception of respondents about nursing care (nurses’ behavior, safety and security and admission procedure) is positive as 182 (91%) perceived positively, whereas 18 (9%) perceived negatively (not positive). There is no significant difference of perception in relation to total nursing care by sex, education and occupation status of the respondents as highest percentage of respondents had positive perception.

Conclusions: It can be concluded that most of the respondents showed positive attitude towards quality nursing care in both hospitals.

 Keywords: perception; privacy; quality nursing care.